Adding & Managing Users

With the Members feature, account owners can invite users, assign roles, and manage team permissions—all in one place.

Note: Multi-user access is only available with our subscription packages. Each subscription supports a maximum of 10 users, including the account owner.

👥 Inviting New Users

To add users to your eventmate account:

Open Account Settings

• From the dashboard, click your profile name at the bottom-left corner.

• Select Account.

Go to the “Members” Tab

• In the account settings menu, click on Members.

Invite a New User

• Enter the email address of the person you want to invite.

• Choose a role: User or Admin.

• Click Invite User.

• An invitation will be sent to the user’s email. Once accepted, they’ll gain access to the platform based on their assigned role.

---

🔧 Managing Existing Users

To manage current members:

View Current Members

• In the Members tab, scroll to the list of current users.

Adjust Permissions or Remove Users

• Click the ellipsis (⋯) next to a user’s name for quick options:

  • Remove User

  • Manage User (to change their role)

Note: When a new user is invited, they will receive an email to accept the invitation and set up their password. In rare cases, they may encounter an error such as “Error updating password” during this step.

If this happens:

1. Go to app.eventmate.ca.

2. On the sign-in screen, enter the same email address used for the invitation.

3. Click Forgot Password to receive a reset link.

4. Follow the instructions in the reset email to set up a new password.

This usually resolves cache-related issues that can sometimes occur during the initial setup.