> For the complete documentation index, see [llms.txt](https://eventmate.gitbook.io/eventmate-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eventmate.gitbook.io/eventmate-guide/onsite-sales/order-fulfillment-dashboard.md).
# Order Fulfillment Dashboard
The **Order Fulfillment Dashboard** is designed to make it easy for your team to manage and deliver purchased items during your event without needing full access to the eventmate backend.
### đź”— Accessing the Dashboard
To share access, go to the **Items tab** in Onsite Sales. On the top right corner, click the **Order Fulfillment Dashboard** button. A unique link will be generated, which you can enable or disable at any time. This link can then be shared with staff who are handling order distribution at the event.
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**Tip:** Open the dashboard on a laptop or tablet for smoother on-site operations.
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### 📦 The Dashboard
#### Searching for Orders
From the dashboard, you can easily find an order by entering the **order number, buyer’s name, or email address** in the search bar.
#### Managing Orders
Once an order is selected, you’ll see all items included in the purchase along with their status.\
You can:
* **Add Notes** (optional) – Useful for internal tracking, e.g., “Picked up at the counter.”
* **Complete Individual Items** – Mark single products as fulfilled.
* **Complete Entire Orders** – Use the *Complete Order* button at the bottom to mark the full order as delivered.
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**Important:** Refunds cannot be processed within eventmate. Since all transactions are securely handled through Stripe, any refund must be issued directly from your **Stripe account**.
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