Frequently Asked Questions
1. Do I need to download an app to use eventmate?
Nope! 🚫 eventmate is a web-based application. You can access it directly through your browser on mobile, tablet, or desktop. If you’d like quicker access, you can add it to your mobile home screen (see our tips section).
2. Can multiple people log in at the same time?
Yes ✅. eventmate is built for team use. For example, multiple volunteers can check in guests simultaneously using different devices. Just make sure the owner/admin has added them as users under Account → Members.
3. Do I need Stripe to use eventmate?
No. You can use the basic feature of eventmate without connecting stripe, but If you’re planning to collect donations or sell items onsite, you must connect a Stripe account. Stripe securely handles all transactions, and receipts are automatically generated for donors and purchasers.
4. Can I change the donation or item price later?
No ❌. Once a donation amount or onsite sales item price is saved, it cannot be edited.
If you need to make changes, simply delete the existing amount or item and then re-add it with the updated price.
For donations, you can still edit the description (e.g., “Support a Student”) without deleting it.
For onsite sales, you can edit the name, description, image, and quantity — but not the price.
This way your records stay accurate, while still letting you update or correct prices when needed.
5. What happens if a guest is not on my uploaded list?
No problem 🙌. At the check-in dashboard, you can click Add Guest and enter their details right there on the spot. This is useful for last-minute registrations.
6. How do I resend a donation or purchase receipt?
Go to the Donations or Onsite Sales → Reports page, find the transaction, click on the ellipses (three dots), and choose Resend Receipt. 👉 Note: Manual donations you add yourself will not generate receipts. Only payments processed through Stripe can have receipts resent.
7. Why am I getting an error when accepting a user invitation?
Sometimes, cache or password issues may cause an error when setting up a password from the invite link. If that happens, simply go to app.eventmate.ca, click Forgot Password, and reset it using the same invited email address.
8. What happens if both Donation and Onsite Sales buttons are enabled?
eventmate will ask you to pick which one should be the primary button.
The primary button appears first, styled with your main color.
The other feature button appears below it, followed by your normal custom buttons. If only one feature (Donation or Onsite Sales) is enabled, that one automatically becomes the primary.
9. Do I need internet at my event to use eventmate?
Yes 🌐. eventmate is a cloud-based platform. A stable internet connection is required for real-time updates (check-ins, donations, onsite sales).
10. Can I download all my event data?
Yes. At any point, you can export donations, sales, or check-in data to a CSV file for backup or further analysis.
11. Is there a processing fee?
Yes 💰. eventmate applies a 3% platform processing fee on all donation and onsite sales transactions.
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